Elegance In Style (Pty) Ltd (“Elegance”, “we”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website at eleganceinstyle.co.za or purchase from us.
Information We Collect
We collect the following types of information:
- Account information: name, email address, and password when you register.
- Order information: shipping address, billing details, and purchase history.
- Usage data: pages visited, products viewed, and time spent on our site (via anonymised analytics).
- Communications: emails or messages you send us, including support queries.
How We Use Your Information
- To process and fulfil your orders.
- To send order confirmations, shipping updates, and customer service responses.
- To send marketing emails if you have opted in (you can unsubscribe at any time).
- To improve our website, products, and customer experience.
- To comply with our legal and regulatory obligations.
Sharing Your Information
We do not sell your personal information. We share it only with trusted service providers who assist us in operating our business - including payment processors, courier services, and email platforms - who are contractually required to keep your information secure and confidential.
Data Security
We implement industry-standard security measures to protect your information, including SSL encryption for all data transmissions. Passwords are stored in hashed form and are never visible to our team. Despite these measures, no internet transmission is entirely secure.
Your Rights (POPIA)
Under the Protection of Personal Information Act (POPIA), you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your information, subject to legal obligations.
- Opt out of marketing communications at any time.
- Lodge a complaint with the Information Regulator of South Africa.
Cookies
We use essential cookies to operate our website (shopping cart, authentication) and optional analytics cookies to understand usage patterns. You may disable non-essential cookies in your browser settings.
Contact
For any privacy-related queries, contact our Information Officer at admin@eleganceinstyle.co.za.