Ordering
How do I place an order?
Browse our shop, select your size and colour, add items to your cart, and proceed to checkout. You can check out as a guest or create an account for faster future purchases and order tracking.
Can I modify or cancel my order after placing it?
We process orders quickly, but contact us at admin@eleganceinstyle.co.za within 1 hour of placing your order and we will do our best to accommodate changes. Once an order is dispatched, it cannot be modified.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express). All transactions are secured with SSL encryption.
Sizing & Fit
How do I find my size?
Visit our Size Guide for detailed measurements and fit guidance for each product category. If you are between sizes, we generally recommend sizing up for comfort.
Do your products run true to size?
Our performance wear is designed for a close, athletic fit. Check the product page for specific fit notes - some styles are noted as "relaxed fit" or "compression fit."
Shipping
How long does delivery take?
Standard delivery within South Africa takes 3-5 business days. See our Shipping page for full details.
Do you offer free shipping?
Yes - standard delivery is free on all South African orders over R1,500. Below that, delivery is a flat R95.00.
Can I collect my order instead of having it delivered?
Yes - select Pick-up at checkout to collect your order for free from ProActive Fitness in Hermanus. This is currently only available for collection in Hermanus.
Do you ship internationally?
No, we currently deliver to South African addresses only.
Returns & Refunds
What is your return policy?
We offer 30-day returns on all full-price, unworn items in original condition. See our Returns page for full details.
How long do refunds take?
Once we receive your return, refunds are processed within 5–7 business days to your original payment method.
I received a faulty item. What do I do?
We are sorry about that. Email us at admin@eleganceinstyle.co.za with photos of the issue and your order number. We will arrange a replacement or full refund at no cost to you.
Account
Do I need an account to shop?
No - you can check out as a guest. However, creating an account gives you access to your order history, wishlist, and faster checkout.
How do I reset my password?
Click "Forgot password" on the login page and enter your email address. You will receive a password reset link within a few minutes.
Still have a question? Contact us and we will get back to you within one business day.